The Royal Aberdeen Workshops for the Blind
& Disabled
Registered Charity Number SC008877
Trading as Glencraft
132 Wellington Road
Tullos
Aberdeen
AB12 3LQ
Online Terms & Conditions
1. Terms and Conditions of Use
Please read the following terms and conditions of sale carefully before
ordering goods from us. By purchasing goods from us you agree to the contract
being governed by these terms of sale. These terms do not replace or affect
your statutory rights. In these terms ‘you’ and ‘your’
refer to the customer and ‘we’, ‘us’ and ‘our’
refer to Glencraft.
2. Validity
The terms and conditions are subject to change at any time, and it is
your responsibility to check these terms and conditions regularly before
ordering goods.
3. Orders
3.1 If you wish to make an online purchase from us then you will be required
to provide certain personal information as a pre-requisite of being able
to place an order. We will only ask you for as much information as is
necessary to process your order. The information provided will be retained
by us for as long as is necessary to perform the contract and all information
will be kept secure in accordance with the requirements under the Data
Protection Act 1998. Your attention is also drawn to paragraph 7 (Privacy)
of these terms.
3.2 A contract for the sale of the product(s) you order from us is only
created once we have e-mailed you confirmation that your order has been
accepted. The confirmation e-mail will state what the goods are, the cost
of the goods (including VAT) and delivery and invoice details (including
delivery charges where applicable). If we cannot confirm your order you
will be made aware of this during the order process and there will be
no contract.
3.3 All orders are subject to product availability.
3.4 We shall not be liable for any factual or typographical errors on
the website or on promotional materials.
4. Price and Delivery
4.1 The price you will pay for the goods is the price intimated in the
e-mail confirmation.
4.2 The prices listed on our website and brochures are correct at the
time of production. However, we reserve the right to amend the specification
of our goods and prices without prior notice. In the event that we become
unable to deliver a product on the terms specified in the acceptance of
your order as a consequence of a change in specification and/or price,
we shall notify you as soon as we can and you will be given the opportunity
to withdraw from the contract should you no longer wish to proceed.
4.3 When you place your order online you will be given an estimated time
for delivery. Prices quoted include delivery within a 30 mile radius.
The price for deliveries within mainland Scotland (other than within a
30 mile radius of our premises in Aberdeen) will be provided on application.
Your order should arrive within 21 days of despatch but no guarantee is
given and it is at the time of despatch that your card will be debited.
We do not make deliveries out with mainland Scotland. Should you require
delivery of goods to the Scottish Islands or elsewhere within the United
Kingdom then you will need to make your own arrangements for delivery.
In such cases we will not be liable for the loss or destruction of goods
during transit or upon delivery. It is your responsibility to ensure that
where you arrange for delivery the goods are adequately insured in transit.
4.4 If you are a trade or business (other than a retail purchaser) and
you place an order online our invoice will be sent to you upon despatch
of your order. In these cases payment of the invoice must be made within
30 days of the invoice being rendered.
4.5 All credit and charge card holders are subject to validation checks
and authorisation by the card issuer or third party validation. If the
issuer of your payment card refuses to authorise payment to us, we will
be under no obligation to despatch the goods ordered.
4.6 VAT will be charged on all goods at the rate current on the date
of despatch.
4.7 Should you need to make changes to an order, please contact us by
telephone on 01224 873366 or by facsimile on 01224 894659. Please include
your contact details and we will try and contact you by return. If any
such changes result in us incurring additional charges we may recover
such charges from you.
4.8 Where delivery is organised by us, on receipt of the goods by you,
risk in the goods will transfer to you. This means that you will then
be responsible for insuring the goods. Whilst in transit and being delivered
by us, the goods will remain at our risk. We will not be liable for the
loss or destruction of goods once they have been delivered to you.
Note: For full details of all delivery charges please refer to the delivery
charges section on this website. [please click here to view]
5. Returns and Cancellation
5.1 Should you have a complaint regarding damage to your order or any
shortage in your order you must notify us in writing within 10 days of
the date of delivery. We will only accept the return of goods if the goods
are found to be faulty.
5.2 Should you wish to cancel your order we reserve the right to charge
a handling fee of 10% of the value of the cancelled order.
5.3 In the interests of hygiene mattresses cannot be exchanged after
acceptance of delivery unless they are the wrong specification. Where
a mattress delivered is of the wrong specification we should be notified
immediately. If a mattress has been used, it cannot be exchanged without
our agreement.
6. Liability and Disclaimer
To the fullest extent permitted at law and except in respect of death
and personal injury caused by negligence on our part or on the part of
our employees we shall not be liable to you by reason of any representation
(unless fraudulent) or any implied warranty condition or other term or
any duty at common law or under express terms of the contract for any
indirect, special or consequential loss or damage (whether for loss of
profit or otherwise) costs, expenses or other claims for compensation
whatsoever (whether caused by negligence on our part or on the part of
our employees or agents or otherwise) which arise from or in connection
with the use of this website, the supply of goods or their use or resale
by you. Our entire liability under or in connection with the contract
shall not exceed the price of the goods, save as provided in these terms
and conditions.
7. Privacy
7.1 Any information that you give us is held by us with the utmost care
and security. Any details you give us will remain completely confidential.
We confirm that we operate sufficient and appropriate technical and organisational
measures to protect against unauthorised or unlawful processing of such
personal data and against loss, falsification or destruction of, or damage
to such personal data. We do not rent, sell or loan any identifiable information
regarding our customers to any third party without their consent.
7.2 Please refer to Privacy Policy for information on how
your Personal Information will be used.
7.3 In addition to our safeguards your personal data is protected in
the UK by the Data Protection Act. This provides amongst other things
that the data we hold about you should be processed lawfully and fairly.
Any information we hold should be accurate, relevant and not excessive
and not retained for longer than is necessary. It should be kept securely
to prevent unauthorised access by third parties. You have the right to
see what is held about you and the right to correct any inaccuracies.
8. Invalidity
In the event that any clause in these conditions is deemed to be unenforceable,
the enforceability of any other part of these conditions will not be affected.
9. Force Majeure
We reserve the right to delay delivery or to cancel the order or reduce
the volume of goods ordered by you (without any liability to you) if we
are prevented from or delayed in fulfilling an order due to circumstances
beyond our reasonable control.
10. Governing Law and Jurisdiction
This Agreement will be governed by and construed in accordance with Scots
law and subject to the exclusive jurisdiction of the Scottish Courts.
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Terms & Conditions 
